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Coach Tours Terms & Conditions


COACH TOUR TERMS & CONDITIONS - Best of Scotland Holidays acts as an agent for CIE Tours

DEPOSIT PAYMENTS: A non-refundable land deposit of £200 per person is required for coach tours, £105 per person for self drive and city holidays and £300 for river cruises. Deposits are required within 5 days of making the reservation.

CREDIT CARD PAYMENTS: We accept American Express, MasterCard, Visa and Visa Debit Cards.  All cards carry a 3% supplement. Your travel agent needs to provide us with the cardholder's information, including billing address and must have the holder's signature on file.

FINAL PAYMENTS: Full payment must be made no later than 70 days prior to departure date for coach tours and self-drives; 95 days prior for river cruises. BEST OF SCOTLAND HOLIDAYS accepts payment by major credit cards or Electronic Bank Transfer. If payment is not received as scheduled, your reservation will automatically cancel and deposit payment become forfeit.

DOCUMENTATION: Tours will incur a fee of £35 per reservation if they require physical documentation & welcome pack/flight bag etc. Alternatively, we can provide electronic documents free of charge for all bookings. Flight bag can be collected at reception of your first nights hotel.

LAND REVISION FEE: Any revision to land arrangements made after the original booking has been processed will incur a £35 handling fee per booking. We cannot accept revisions within 14 days of departure or once we have issued documents.

PARTICIPANT CANCELLATIONS: All cancellations must be advised in writing (by mail, fax or e-mail) to BEST OF SCOTLAND HOLIDAYS prior to tour departure during normal business hours (9:00 am to 5:30 pm GMT/BST, Mondays through Fridays). Cancellations received within 70 days of departure date are subject to the following penalties on the land portion:

Between: 70 days or longer Forfeiture of deposit
69 & 46 days 25% per person
45 & 8 days 35% per person
7 & 1 days 50% per person
On day of departure 100% per person
Minimum cancellation fees are £35 per person.

TRAVEL PROTECTION PLAN: Unfortunately we are unable to offer travel insurance policies to persons travelling on our coach tours, but we do require all passengers to have the appropriate best travel insurance policy. Please ask your local insurance provider/bank.

TOUR MEMBERSHIP: To promote an enriching travel experience, CIE Tours reserves the right to reject any client whose conduct is incompatible with the interest of the tour group.

TRAVELLERS WITH SPECIAL NEEDS: Passengers necessitating unique attention must advise CIE Tours at time of booking. Passengers who require particular assistance must travel with a qualified travel companion as CIE Tours drivers and guides cannot provide individualized help. As our coaches are not equipped with wheelchair ramps, all tour members must be able to mount 3 or 4 steps into coach. Motorised scooters are unsuitable for coach touring. CIE Tours is not responsible for denial of services by carriers, hotels, restaurants, or other independent suppliers, nor any additional expenses incurred.

COACH TRANSPORTATION: Coach tours are usually operated by 48 seat motor coaches. When passenger numbers are low, a smaller coach may be used.

TOUR DIRECTOR: The entire land portion of all motorcoach tours is conducted by a professional driver/guide and/or tour director as indicated for each tour. When numbers on a coach tour fall below 25 persons the operator reserves the right to substitute our tour director with a qualified driver/guide.

ACCOMMODATION: Land arrangements are provided as described in each tour program. CIE Tours reserves the right to substitute hotels for accommodations in similar categories. Accommodation in B&Bs (farmhouses, town and country homes) is clean, comfortable and includes private bathrooms.

MEALS: Meals are provided as specified in each tour program. Dinners in hotels are on a table d'hóte basis.

VISITS, ENTERTAINMENT AND OTHER FEATURES: CIE Tours reserves the right to substitute visits, entertainment and other features when establishments are closed or cannot be visited for reasons beyond our control.

CRUISE ITINERARIES: Deviations to the planned cruise itineraries and hotels are possible if conditions render them advisable or necessary. All cruise routes are subject to change without notice. In the rare event of water level problems on the River Danube, it may be necessary to operate part of the itinerary by motorcoach.

CIE TOURS CANCELLATIONS: If it becomes necessary to cancel a coach tour prior to departure, you will be offered the next available date at no additional land cost or will receive a full refund of all monies paid. We cannot accept responsibility for any additional costs or fees relating to such a tour booking or for any cancellation penalties due to non-refundable airfares.

GUARANTEED COACH TOURS: Due to events beyond our control, it may be necessary for CIE Tours to cancel a guaranteed coach tour. Under these circumstances we will offer either the next available date at no additional land cost or 100% refund of all payments made. In addition, we will also reimburse or absorb documented airline penalties/fare changes not exceeding £150 per person, even if the air is purchased independently.

LUGGAGE: Handling of one piece of luggage per person is included in the cost of all coach tours. Only one suitcase per person is permitted and size should not exceed 30 x 20 x 10 inches. Luggage is carried at owner's risk throughout the tour unless insured. Hand baggage and small articles such as coats, umbrellas or cameras are entirely in the care of the passengers. Boot space in self-drive cars is limited so pack lightly, preferably using soft-sided suitcases.

TIPS: Tips for personal services and to tour directors and drivers are not included in tour cost and left to your discretion.

CHILDREN: Children under 8 are not permitted to travel on coach tours. Children 8 or over are charged the full adult rate (less 10% discount) and must travel with an adult.

SMOKING POLICY: Smoking is not allowed on the motorcoach but frequent stops are made throughout the day.

NOT INCLUDED: All items of a personal nature (room service, beverages, telephone charges, laundry, special food requests, etc.) and meals not specified on the tour itinerary are not included and must be paid by the passenger.

UNUSED TOUR ARRANGEMENTS: We cannot make refunds or exchanges for unused accommodations, services or features of any tour unless agreed upon prior to departure.

CLAIMS OR DISPUTES: You should submit to CIE Tours/BEST OF SCOTLAND HOLIDAYS in writing no later than 28 days after the end of the tour.

LAW: Passenger contract with CIE Tours is subject exclusively to Irish Law and Jurisdiction for Irish Tours or English Law and Jurisdiction for British Tours.

ABTA BOND: For UK consumers, your bookings are protected in the event of insolvency by CIE TOURS ABTA BOND Y6179. ABTA BOND only covers packages sold to UK clients based in the UK.

RESPONSIBILITY: CIE Tours International, 35 Lower Abbey Street, Dublin 1 are not responsible for any personal injury, property damage or other loss a passenger incurs on any tour arising from acts or omissions by any air carrier, public transport company, hotel, car rental company, subcontractor or other person or organisation, whether or not such company is rendering any services supplied on the tour. All tickets and vouchers are issued and supplied subject to the foregoing and to any and all terms and conditions under which transportation and services are provided. . Italian and Eastern European coach tours are operated for CIE Tours by Kompas Holidays International and European River Cruises by Amadeus Waterways. Without limitation CIE Tours is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any willful or negligent act, failure to act, breach of contract or violation of local law or regulation of any third party such as an airline, train, hotel, bus, taxi, van, local ground handler or guide, financial default or insolvency of any supplier and/or restaurant which is, to, or does supply any goods or services for this trip. CIE Tours is not liable for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking of accommodation, default of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, or the threat thereof, force majeure, war, quarantine, epidemics, or the threat thereof, criminal activity, or any other cause beyond its control. CIE Tours reserves the right at its sole discretion to alter the itinerary as it may deem necessary or advisable. CIE Tours reserves the right at its sole discretion to decline to accept or retain any passenger on any of its tours if it deems accepting or retaining any such person as being detrimental to the tour. In the event any passenger is removed from a trip, CIE Tour's only obligation is to refund to that person that portion of the payment allocable to unused services. Any disclaimer of liability by CIE Tours under this clause is enforceable to the maximum extent permitted by applicable law. Each of the provisions of this clause is severable and if any such provision is held by any court or other competent authority to be illegal, void or unenforceable in whole or in part, the legality, validity and enforceability of the remaining provisions of this clause shall not be affected or impaired. Changes in the RESPONSIBILITY CLAUSE can be made only in writing signed by an officer of CIE Tours.

IMPORTANT: CIE Tours/BEST OF SCOTLAND HOLIDAYS accepts no responsibility for losses or expenses due to delay or changes in schedules, flight cancellations or misconnections due to mechanical problems, sickness, quarantine, weather, acts of God, strikes, government actions, war, terrorism or other circumstances beyond its control. Passengers must bear all such losses or expenses. To guard against unforeseen circumstances, we insist you travel with a comprehensive travel insurance policy which you must purchase at home before travelling on tour with CIE Tours.

VALIDITY: Rates in this website are valid from 1st January 2016 to 31st December 2016 and are quoted on a per person, sharing twin room basis. All prices are shown in pound sterling and are calculated on currency rates and fares existing on July 1, 2015. CIE Tours/BEST OF SCOTLAND HOLIDAYS reserves the right to alter prices at any time prior to departure and without prior notice if circumstances so warrant. Any devaluation or revaluation of currencies may affect published prices.


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